Contact NegativeKeywords
Contact NegativeKeywords at [email protected] for account, billing, product or security questions. We typically reply within one business day.
Send your question by email
Email [email protected] from the address associated with your account when possible. Describe the result you expected and what happened instead so we can understand the question in context.
Include the information needed to investigate
Include the relevant page, ad network, action attempted and any visible error text. For billing questions, identify the plan and billing period. For a report question, describe the field or calculation you need help understanding.
Do not include passwords, confirmation codes, access tokens or full search-term exports. If query wording matters, remove confidential details from the part you quote.
Check common questions first
The product FAQ explains negative keyword decisions, supported networks, account access and billing. It can help you confirm the expected behavior before sending a question about a report or proposal.
Route sensitive questions to the same support address
Read the security information for OAuth permissions, access controls and audit retention. Send suspected security issues to [email protected] with the affected action and safe reproduction steps. The privacy policy explains deletion requests and privacy rights.
Review the right coverage for your workspace
Use the plan comparison when your question concerns account limits, team seats or billing options. Email support if you need clarification before choosing.